How do I import subscribers from a file?

Provided you have obtained the correct permission from your susbcribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma or tab delimited text file. This is a standard format for storing data and is supported by most applications, including Microsoft Excel, Microsoft Outlook, Outlook Express, ACT! and GoldMine.

Here’s an example of the way a CSV (Comma Separated Values) file needs to be formatted before importing it into your account: 

 
Ren Stichardson, rens@abcwidgets.com, Surfing
Sharon Greiner, sharong@abcwidgets.com, Skateboarding
Joseph Hockey, joeh@abcwidgets.com, Reading

Each field is separated by a comma, and each subscriber is on a new line.

Please note: If you have a really big CSV file (over about 10mb) you could run into problems trying to upload that through the browser. In that case it is best to split your file into smaller chunks and upload them one at a time.

Also, if your list contains non-English characters, you just need to ensure your import file is saved in UTF-8 encoding before you import it. Most text editors (such as Notepad and TextEdit) offer encoding options when you save the file, so you’ll need to open up your resulting CSV file in the program of your choice (such as Notepad, for instance), then resave it using UTF-8, before importing.

How to import your file, step 1:

Select the list you wish to add subscribers to from the "Lists & Subscribers". Next, click the "Add Subscribers" button on the right sidebar.

Step Two:

Select the "Importing from a file" tab. Your subscribers must adhere to our strict permission policy. If you cannot adhere to the 3 list requirements on this page, you cannot import that list into your account. If your list does meet all requirements, check each requirement and click the "Proceed with the import" button.

Step Three:

Click the "Browse" button and browse to the location of the Subscriber text file on your computer or network. After you have selected the file, click the "Import these Subscribers" button.

Step Four:

If your file is in the correct format (.txt or .csv), you will be asked to match the columns in your file with your Subscriber List fields. You can even create new custom fields for your list for each column as you go. Once you’re done, click the "Next >" button.

Step Five:

If any errors were found in your file, you will be presented with the Subscriber Import Report, which displays all of the errors found and gives you the option of either fixing each invalid email address, or ignoring them. If you choose to fix them, you can do so from within your account.